Privacy Policy

Last updated: 27 October 2025

1. Introduction

Quantum Electrical Services ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you contact us, visit our website, or use our electrical services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.


2. Who We Are

Quantum Electrical Services
Based in Sleaford, Lincolnshire
Email:info@quantum-electrical.uk
Phone: 01529 265060
Website: www.quantum-electrical.uk

We provide domestic, commercial, and industrial electrical services, including installations, maintenance, and rewires.


3. What Information We Collect

We may collect the following types of personal information:

a. Information you provide directly:

  • Name, address, phone number, and email address

  • Details about your property or project

  • Payment details (if applicable)

  • Any other information you choose to provide when contacting us

b. Information collected automatically (via our website):

  • IP address and device information

  • Website usage data (via cookies or analytics tools)


4. How We Use Your Information

We use your personal data to:

  • Provide electrical services and respond to enquiries

  • Prepare quotes and invoices

  • Manage appointments and communicate with you

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

We will not sell or rent your information to third parties.


5. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract: To perform a service you have requested

  • Consent: When you agree to receive marketing updates

  • Legal obligation: To meet regulatory or tax requirements

  • Legitimate interests: To operate and improve our business


6. How We Share Your Information

We may share your data only when necessary, for example:

  • With trusted third-party service providers (e.g., accountants, IT providers)

  • When required by law or to protect our legal rights

All third parties we use are required to keep your data secure and use it only in accordance with our instructions.


7. How We Store and Protect Your Data

Your personal data is stored securely on protected systems. We take appropriate technical and organisational measures to safeguard it against unauthorised access, loss, or misuse.

We retain your data only as long as necessary to fulfil the purposes outlined in this policy — typically up to 7 years for business and accounting records.


8. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk


9. Cookies

Our website may use cookies to enhance your experience and collect anonymous statistics. You can manage or disable cookies through your browser settings. For more information, see our [Cookie Policy] (if applicable).


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “last revised” date.


11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email:info@quantum-electrical.uk
Address: 2 st Vincent's Sleaford NG34 6AP